Activity Details Estimated Schedule Overview presentation 100 200 level

Activity Details Estimated Schedule Overview presentation 100 200 level overview 1 hour Live meeting or on-site meeting LCS features and components Demonstration (client) Pricing (EA licensing discussion) Technical deep dive 300 400 level 2 hours (by request) Break-out sessions Security Architecture PIC (Public IM Connectivity) integration Client Archiving Demonstration Architecture guide LCS architecture guide, including customer 8 hours (optional) name and addressing of required user deployment Consulting services Schedule 8 hours work order Deliverables Rate Disclaimers (legal) Total estimated hours 19 hours Deploying for an Enterprise Customer This section provides an estimated schedule for the deployment of a typical Microsoft Office Live Communications Server 2005 SP1 environment for an enterprise organization. (Live Communications Server is primarily intended for organizations with 250 or more desktops.) The sample Live Communications Server deployment is intended to illustrate the primary steps required to deploy Live Communications Server; it is not exhaustive. Use the information outlined within this section as a guide to estimating deployment schedules. The information captured in this section serves only as a baseline for a hypothetical deployment scenario, with the understanding that each customer environment possesses unique business processes and requirements. Therefore, the hours presented here are necessarily estimates. Also note that these estimates assume that the customer has provided the required network permissions or personnel for the deployment of Live Communications Server. The scenario described in this section is based on an enterprise customer who has decided to deploy Live Communications Server for their entire company. The requirements for this customer include the ability to deploy Live Communications Server 2005 with Service Pack 1 and Communicator 2005 to support up to 150,000 users. The customer also wants the following: secure, remote access to the environment, archiving for reporting and compliance purposes, and Public Instant Messaging Connectivity (PIC) integration. In addition, the solution must be highly scalable. Finally, the customer requires that the environment be monitored by their existing Microsoft Operations Manager service. 32 Chapter 2
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Telephony Integration Converged communications is becoming a necessity

Live Communications Server 2005 SP1 in the Enterprise When deploying Live Communications Server within an enterprise organization, many details have to be considered during the initial analysis of the deployment. Live Communications Server can be easily installed into a lab environment without any errors, team interaction, or unexpected occurrences. However, when installing LCS within an enterprise network infrastructure, unexpected technical incompatibilities, delays due to team member participation, missing security rights, and other real-world challenges come into play. The purpose of this chapter is to provide guidance through the sales and deployment process of Live Communications Server 2005 SP1 and how to thwart competition in the enterprise Instant Messaging market, which has been dominated by IBM. Understanding the Live Communications Server Pre-Sales Process When interfacing with a potential Live Communications Server customer, it is important to deliver as much comprehensive technical and sales-related material as possible to educate the customer about the product and its competition, and to determine the type of deployment that matches the customer s requirements for their organization. Of course, each customer is unique, and the hours estimated within this section do not account for schedule delays. The following table outlines the activities you should expect when interfacing with a customer who is interested in purchasing and deploying Microsoft Office Live Communications Server 2005 SP1:
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Telephony Integration Converged communications is becoming a necessity

Figure 1-19 What I personally love about the CoMo client is that I have the capability to search for contacts I do not have in my contacts list on my device, including a list of published numbers for each contact. If you are a geek like me, you purchase a new Microsoft Windows Mobile device as soon as the latest one hits the shelves. What is great about CoMo is that I never have to worry about whether or not I have a contact in my mobile contacts list. With IM, presence, and search functionality within CoMo you are in total control. Summary The purpose of this chapter was to introduce Microsoft Unified Communications by providing an overview of all of the components that are included in the Unified Communications suite of applications. Chapter 2 discusses how Microsoft Unified Communications fits in the enterprise, as existing applications such as IBM Sametime have dominated the market for some time. Also covered in the next chapter are deployment time frames and what a typical UC project can consist of when deploying Live Communications Server 2005 and Communicator 2005 for enterprise customers. 29 Introducing Microsoft Unified Communications
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Telephony Integration Converged communications is becoming a necessity

Telephony Integration Converged communications is becoming a necessity in today s marketplace. With Live Communications Server 2005 with Service Pack 1 and Microsoft Office Communicator 2005, organizations now have the ability to integrate telephony features, Instant Messaging, and Audio/Video communications all within one application. Integration with new and legacy PBX systems and PSTN services is provided as an outof- the-box feature with minor configuration. PBX Integration LCS supports the Computer Supported Telecommunications Applications (CSTA) over SIP protocol, which is accepted by most PBX providers. For legacy PBX applications, LCS requires a third-party solution such as the Genesys GETS service, which translates SIP over CSTA communications to legacy PBX systems. Newer PBX systems will support SIP natively without the need for this SIP/CSTA bridge, but most companies are reluctant to upgrade their PBX systems because they have been in place for decades. Therefore, as a consultant, when deploying LCS for a customer, it is important to have some familiarity with these third-party solution providers (e.g., Genesys, Nortel, Mitel, and others). When integrating your LCS environment with a legacy or new PBX system, Communicator 2005 is enabled with Remote Call Control (RCC), which provides individuals with the ability to control their desk phone to accept, return, and forward phone calls directly from the application. PSTN Integration Where LCS PBX integration provides local calling features within Communicator 2005, PSTN integration with LCS provides connectivity with PSTN services or 1-800 calling services such as MCI. LCS uses the LCS PSTN Gateway to transfer and translate data between the internal LCS environment and the PSTN service to provide seamless integration. When PSTN integration is enabled, Communicator 2005 enables individuals to create Live Meeting Web conferences and participate in conference calls directly from one client. This combined solution provides ease of use for a Communicator 2005 user and a truly converged communication client application. Microsoft Office Communicator 2005 Web Access To provide customers with the capability to deploy Microsoft Office Communicator to almost any desktop, Microsoft released a web-accessible client to LCS with the Microsoft Office (r) Communicator 2005 Web Access (CWA) application. CWA is especially useful for organizations that have tight control over their users desktop applications, and it can reduce deployment time frames dramatically. CWA provides Instant Messaging and presence features only, and it does not enable the advanced telephony integration and sharing features that are available in the desktop client. Figure 1-19 depicts the CWA client application. Microsoft Office Communicator 2005 Mobile Extending Microsoft Office Communicator 2005 even further, the Microsoft Office Communicator 2005 Mobile client, known by its nickname CoMo, provides client access to LCS via a mobile device. With CoMo, contacts can take their presence on the road and never skip a beat. CoMo provides contacts with the IM and presence features similar to that of the CWA client so that a contact can take part in IM sessions when needed. 28 Chapter 1
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. Presence: With MOC, contacts are enabled with

Although the diagram depicted in Figure 1-17 showcases integration with the three most popular Instant Messaging applications, the Live Communications Server service can integrate with other provisioned public Instant Messaging services as long as the services provide a proxy that allows Session Initiation Protocol (SIP) based communications. Once enabled, users have the ability to add PIC contacts to their Microsoft Office Communicator 2005 client and are ready for instant communication, as depicted in Figure 1-18. Figure 1-18 Another noteworthy aspect regarding communication between LCS and PIC contacts is that when a contact s status changes in Communicator 2005, it is displayed in whatever way the public Instant Messaging client application is set to display the contact s status. For example, when a contact s presence status is set to Away in Communicator 2005, the presence status for this individual is listed as Stepped Out in Yahoo Messenger. All in all, the PIC service within LCS enables greater reach without sacrificing the security of enterprise data. 27 Introducing Microsoft Unified Communications
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. Presence: With MOC, contacts are enabled with

. Presence: With MOC, contacts are enabled with presence status, which can be modified individually or by using advanced status with direct integration with Microsoft Office 2003, as shown in Figure 1-15. . Application Sharing: MOC provides contacts with the capability to share applications, including the desktop, with one another. . Whiteboard: With the MOC Whiteboard feature, contacts can express ideas and thoughts by using a shared whiteboard application, as shown in Figure 1-16. . Office Integration: MOC provides direct integration with the Microsoft Office system, with integration into Microsoft Outlook 2003 for calendar presence, and the capability to be started within Office programs such as Microsoft Word, Excel, PowerPoint, and SharePoint Portal Server 2003. More information related to integration with Microsoft Office 2003 is covered in Chapter 3. . Telephony Integration: MOC and LCS provide integration into PBX and PSTN services to provide contacts with a truly integrated communications client. Figure 1-15 25 Introducing Microsoft Unified Communications
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. Presence: With MOC, contacts are enabled with

Figure 1-16 Public Instant Messaging Connectivity Integration One of the most exciting and most anticipated features of Live Communications Server 2005 SP1 is the Public Instant Messaging Connectivity (PIC) service. With PIC, LCS users have the ability to add and contact users of a public network from their Microsoft Office Communicator 2005 client. These conversations are then secured using Mutual Transport Layer Security (MTLS). Figure 1-17 shows a diagram depicting the PIC architecture for external connectivity to public Instant Messaging applications, including Yahoo, AOL, and MSN, over a secured MTLS connection. Figure 1-17 MTLS MTLS MTLS TLS LCS Client LCS Client TLS LCS 2005 Access Proxy msn LCS 2005 Enterprise A TLS LCS 2005 Access Proxy SIP Proxy TLS SIP Proxy Y ! Y ! Y ! Y ! AOL.Instant Messenger MESSENGER 26 Chapter 1
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Introducing Microsoft Office Communicator 2005 Without the Microsoft

Introducing Microsoft Office Communicator 2005 Without the Microsoft Office Communicator 2005 client, Live Communications Server would just be a service. The attraction to the Live Communications Server solution is primarily due to the features and functionality present in the Communicator 2005 client, with its capability to enable secure Instant Messaging, communication and telephony integration, as well as the capability it offers to connect with public Instant Messaging contacts through one client application. This section highlights some of the most popular features within Microsoft Office Communicator 2005. For more detailed information, please visit the Microsoft Live Communications Server website via www.microsoft.com/lcs. Communicator 2005 Features Microsoft Office Communicator 2005 is packed full of features and functionality beyond Instant Messaging. Based on customer requests and common use of existing Instant Messaging application features, Communicator 2005 provides the following features out of the box: . Instant Messaging: Instant Messaging is provided for Communicator 2005 users to contact one another or public Instant Messaging applications such as Yahoo Messenger, AOL Instant Messenger, and MSN Messenger, as shown in Figure 1-10. . Contact Search: This feature provides the capability to search for a contact by name, as shown in Figure 1-11. During a contact search, a user enters the name of an individual or group and instantly can view the contact s presence without having to add the resource to their contact list. . File Transfer: File transfer, shown in Figure 1-12, is provided to enable quick access to sharing and sending of files between contacts. To enhance your LCS environment, utilize the anti-virus integration capabilities to cleanse files before they are received. Figure 1-10 22 Chapter 1
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Introducing Microsoft Office Communicator 2005 Without the Microsoft

Figure 1-11 Figure 1-12 . Mode Type: With MOC, you can take part in a messaging conversation in one of three modes: handwrite, type, or convert. Tablet PC users now have the option to handwrite their instant messages to contacts, as shown in Figure 1-13. 23 Introducing Microsoft Unified Communications
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