READ RECEIPT 369 Figure 8.22 Microsoft Operations Manager

READ RECEIPT 369 Figure 8.22 Microsoft Operations Manager reports Read Receipt Thus, what enables the wise sovereign and the good general to strike and conquer, and achieve things beyond the reach of ordinary men, is foreknowledge. Sun Tzu, The Art of War Reporting on and monitoring Exchange is not the same as overadministering, which I cautioned you against in previous chapters. In fact, monitoring your Exchange servers should have minimal, if any, impact on their operations. Administrators who have implemented any sort of monitoring of their organizations will tell you eventually you will be glad you implemented it. Any insight you can gain into the operation and usage of your Exchange servers will serve you well in the long run. Monitoring can be as simple as merely keeping tabs on your queue lengths and available disk space all the way to something as sophisticated as NetIQ or Microsoft MOM. Developing tools that will help you to isolate errors and malfunctions before they become problems ultimately helps improve your availability. Reporting on the usage of your Exchange system will also serve you well in the long run. Any statistics on usage become very valuable when the time comes to justify the mail system s budget. After all, providing a report to your boss stating that the average user sends and receives 50 messages per day, that you deliver on average 500 messages to the Internet each hour, and that almost all of these messages are being sent to your customers addresses can only bode well for you and the system you support.

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