Telephony Integration Converged communications is becoming a necessity

Live Communications Server 2005 SP1 in the Enterprise When deploying Live Communications Server within an enterprise organization, many details have to be considered during the initial analysis of the deployment. Live Communications Server can be easily installed into a lab environment without any errors, team interaction, or unexpected occurrences. However, when installing LCS within an enterprise network infrastructure, unexpected technical incompatibilities, delays due to team member participation, missing security rights, and other real-world challenges come into play. The purpose of this chapter is to provide guidance through the sales and deployment process of Live Communications Server 2005 SP1 and how to thwart competition in the enterprise Instant Messaging market, which has been dominated by IBM. Understanding the Live Communications Server Pre-Sales Process When interfacing with a potential Live Communications Server customer, it is important to deliver as much comprehensive technical and sales-related material as possible to educate the customer about the product and its competition, and to determine the type of deployment that matches the customer s requirements for their organization. Of course, each customer is unique, and the hours estimated within this section do not account for schedule delays. The following table outlines the activities you should expect when interfacing with a customer who is interested in purchasing and deploying Microsoft Office Live Communications Server 2005 SP1:
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